Terms & Conditions

By booking an appointment with Aesthetic Avenue Cosmetic Clinic, you agree to act in accordance with the terms and conditions below:

Services Aesthetic Avenue Cosmetic Clinic provides cosmetic medical treatments and services. These services are performed by a qualified Registered Nurse. The details of the services provided can be found on our website or communicated to you directly.

Aesthetic Avenue offers complimentary, no obligation consultations.

Consultation

Before receiving any treatment at Aesthetic Avenue Cosmetic Clinic, you will have an in-depth consultation regarding injectables treatments. The nurse will assess the suitability of the treatment for you. Please provide accurate information during the consultation to ensure effectiveness and safety of the treatment.

Risks and Side Effects

All medical treatments carry a degree of risk and potential side effects which will be discussed in the consultation process. At Aesthetic Avenue Cosmetic Clinic your wellbeing and safety is prioritised. It is important to carefully consider this information before proceeding with any procedure, and seek a second opinion.

In the event of

  • Asymmetry: All humans are naturally asymmetrical, whilst we aim to improve the appearance of any asymmetries if requested by you, we do not guarantee your treatment expectations can be met. We do not offer complimentary treatment in the case of facial asymmetry, regardless if pre or post treatment.

  • We may refuse right to treatment if deemed inappropriate or unsafe

  • If you become aware of any serious adverse events or complications, it is your responsibility to inform us immediately. Please contact us on 0435 615 078 with any concerns.

Treatment Process

Once the medical consultation is complete, and it is decided that you are a suitable candidate for the treatment, a treatment authority will be gained from the doctor through a Tele-health consultation. Our nurse will carry out the agreed-upon procedure. It is important to note that results vary from individual to individual, and limitations will be discussed prior to commencement of the treatment. All patients being treated must be over the age of 18.

In the event that you are unsatisfied with a treatment outcome, you must attend Aesthetic Avenue Cosmetic Clinic for a in person follow up appointment, otherwise we may reserve the right not to remedy.

Cancellations

Whilst we are lenient and understand that from time to time unexpected circumstances may prevent you from attending your appointment, we kindly ask if you can please give 24 hours notice when cancelling your appointment by giving us a call or sending us a message. This allows us an opportunity to fill your appointment slot. Failure to advise us that you will not be attending may incur a late cancellation fee.

Payment and Refunds

Payment for the services provided by Aesthetic Avenue Cosmetic Clinic must be paid at the time of treatment. We take several forms of payment, as outlined on our website or discussed during the consultation. Financial consent will be gained prior to treatment. Due to the nature of cosmetic injectables treatments, refunds are not applicable.

ZIP Pay PAYMENTS

Shipping Policy:

We strive to process and ship all orders promptly. Please allow 1-3 business days for order processing before shipping. Shipping times may vary based on your location and the shipping method selected at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress.

Returns and Refunds:

Service-Based Services:

Due to the nature of our service-based industry, all services rendered are non-refundable. We appreciate your understanding as we work to provide the best experience for our clients.

Retail Products:

For retail products purchased through an ZIP Pay account, we offer exchanges only within 30 days of purchase. To qualify for an exchange, items must be unused and in their original condition, including all packaging and labels. Please note that we cannot accept returns for used or damaged items.

To initiate an exchange, please contact our customer service team at info@aestheticavenue.com.au within the 30-day window. We will provide you with further instructions on how to proceed.

Thank you for choosing us, and we appreciate your support!